Dunia21 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how dunia21 collects, uses, stores, and protects your personal information as a user of our platform. Please read this document carefully. Last updated: 2026.
1. Information We Collect
When you register and use the dunia21 platform, we collect several categories of information needed to provide you with a secure, functional, and personalised experience.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identity verification details. This information is used to verify your identity and keep your account secure.
Device & Browser Information
We automatically collect technical data including device type, operating system, browser version, IP address, and general location data. This helps us optimise platform performance across a range of devices, including Android and iOS smartphones.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect details related to your chosen payment method — such as bank name, sanitised account number, or e-wallet identifier for FPX, TNG eWallet, and DuitNow. Full account numbers are not stored on our servers.
Usage Data & Cookies
We record pages visited, session duration, clicks, and in-platform actions to understand how users interact with dunia21. Technical cookies maintain your login session, while performance cookies are used for internal analytics to improve the user experience.
2. How We Use Your Information
All information collected by dunia21 is used responsibly and only for legitimate, specific purposes. We do not use your data for unrelated purposes without your consent.
- Account management: Processing registration, identity verification, login, and user account settings.
- Transaction processing: Securely and accurately managing MYR deposits, withdrawals, and transaction history.
- Platform security: Detecting suspicious activity, preventing fraud, and protecting other users in the community.
- Service improvement: Analysing usage data to improve interface design, platform performance, and the content we offer.
- Communications: Sending important notices related to your account, policy updates, security information, and responses to customer support enquiries.
- Legal compliance: Complying with legal obligations and regulations applicable in Malaysia when required.
Dunia21 does not sell, rent, or otherwise commercialise users' personal information to any third party for advertising or marketing purposes without your explicit consent.
3. Cookies & Session Tracking
The dunia21 platform uses several types of cookies to ensure core functionality runs smoothly and to enhance the overall user experience:
- Session cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving your preferred language and display settings so you don't have to reconfigure them each time.
- Analytics cookies: Used to understand platform usage patterns on an aggregated, anonymised basis. This data helps us identify pages that need improvement.
- Security cookies: Helping detect unauthorised access attempts and protecting the integrity of user sessions.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the dunia21 platform.
4. Data Storage, Security & Sharing
Data Storage
All dunia21 user data is stored on servers secured to industry-standard specifications. Data is retained for as long as your account remains active or as needed for operational, legal, or accounting purposes. Once an account is closed, data will be deleted or anonymised within a reasonable timeframe, unless a longer retention period is required by law.
Security Measures
Dunia21 applies a range of technical and organisational measures to protect your data, including SSL encryption during data transmission, strict internal access controls, continuous system monitoring, and structured security incident response procedures.
Sharing with Third Parties
Dunia21 does not share users' personal information with third parties for commercial purposes. However, we may share necessary data with authorised payment service providers (such as partner banks or e-wallet providers) solely for the purpose of processing your transactions. All such service providers are bound by strict confidentiality agreements. We may also disclose information to the relevant authorities where required by applicable Malaysian law.
5. User Rights & How to Contact Us
As a registered dunia21 user, you have the following rights regarding the personal information we hold about you:
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe.
If your information is inaccurate or out of date, you may submit a correction request through your account dashboard or via our support email.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
Changes to the Privacy Policy
Dunia21 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, technology, or legal requirements. Users will be notified of any material changes via an in-platform notice or registered email. Continued use of the platform after an update takes effect constitutes acceptance of the revised policy.
How to Contact Us
For any enquiries, requests or complaints regarding your privacy and personal data protection, please contact the dunia21 team via email at [email protected]. We aim to respond to all enquiries within a reasonable timeframe. Further information about using the platform is also available on the FAQ us.